Appendix 'E' Projects & activities undertaken while Business Systems Analyst & Expert System Officer at the RTA

19-7-1994 / 24-6-1999 Business Systems Analyst (CSO4)
Business Systems Analysis (BSA),
Driver & Vehicle Policy & Regulation (DVPR).

26-6-1990 / 18-7-1994 Expert System Officer (CSO4), Planning and Quality

Task as a Business Systems Analyst were;-

  1. Preliminary investigation and analysis of technological opportunities to meet corporate needs.
  2. Then were applicable subsequent preparation of several business cases and project briefs.
  3. Writing then administering the letting of tenders for various projects.
  4. Continuing watches on technology of interest to the authority (including Smart Cards, 2D & 3D barcodes, Intelligent Transport Systems etc.)
  5. Assistance in Technology Strategic Planning.

Task as the Expert System Officer were;-

  1. Project management & team leadership of the ProFiSy Expert System Development.
  2. Popularising of Artificial Intelligence & Knowledge Processing concerns and techniques.
  3. Development of Graphic User Interface standards.
  4. Initial business case and connection of the Authority to the Internet.
  5. Continuing watch of developments in the areas of knowledge processing and multi-media presentation technology.
  6. Assistance in Technology Strategic Planning.

Understanding of Contemporary Developments, Preliminary Investigation & Analysis of Technological Opportunities to meet Corporate Needs.

In both the roles of Expert System Officer and Business Systems Analyst I was required to stay abreast of the latest advances in information and knowledge processing technologies. Then identifying and analysing opportunities presented by latest technological developments as to the applicability of these to Road Traffic Authority (RTA). This appreciation coupled with practical experience in many of these areas has been vital to evaluating the feasibility and appropriateness of various advance technology proposals. An all to easy trap is "if I have a hammer all my problems can look like nails". This work involved me in investigations of (among other things);-

  1. Intellectual Property Rights, Copyright (on & off the net), Trade-Marks & Patents
  2. Authentication in Cyberspace, Digital Signatures, Biometric Identification (finger-print scanners)
  3. Encryption technologies (on & off the net), Electronic Commerce, Electronic Cash & Cheques,
  4. Smart Cards. I had a watching brief on this technology for a number of years. attending conference, providing feasibility / desirability advice to a number of sections in DVPR about this technology.
  5. Machine Readable Coding (2D barcodes, transponders etc.), leading to 'Invitation for, Expression of Interest for 2D Barcodes on Registration & Licensing Accreditations for the Roads and Traffic Authority of New South Wales (RTA)'
  6. Hypertext, Hypermedia and the 'On-Line Manuals project'.
  7. Knowledge Encapsulation in Cyberspace.
  8. Standards, Languages & Architectures for delivering the above.
    (X, SGML, HTML, XML, CKML (Conceptual Knowledge Markup Language), PDF, CORBA (Common Object Resource Broker Architecture), MPEG, Java, OO methodologies etc.)
  9. A major focus was ITS (Intelligent Transport Systems), covering issues Electronic Road Pricing, Number-Plate Recognition & Decoding, WIM (Weight In Motion) recorders 'Question about, & Directions for , Weigh-in-Motion (WIM)'.

Experience in the development of Information Strategies and Policies.

  1. Wrote the paper on 'Graphics for Data Analysis with Expert Systems'.
  2. Responsible for the overseeing of the 'C Programming' chapter of the 'Standards and Guide-lines for Application Development'.
  3. Authored the 'GUI (Graphical User Interface ) Draft Policy & Guide-lines'.
  4. Developed formal plans and strategies for the implementation phase of various hardware and software projects.
  5. Consulted and devised informal strategies for the introduction of X (Unix windowing interface technology), of AI (artificial intelligence) and Expert Systems within the RTA.
  6. Investigation of Mobile Registries for the country, and the automation of Bell & Mt. Boyce heavy vehicle checking stations.
  7. Worked on DVPR's contribution to the RTA Technology Strategy
    (circa 1997).
  8. Worked on the Vehicle Regulation's development of a Technology Plan for incorporation to the Vehicle Regulation's Strategy.

Demonstrated achievement in developing innovative solutions/services to capitalise on business opportunities.

Project Evaluations, AI, HMI, GUI.

From joining the RTA my role was originally as a participant in the reviews of deliverables from outside contractors, and researching related MMI (Man Machine Interfaces, now called HMI = Human Machine Interface) issues, then to look at GUI (Graphic User Interface ) in some detail. Most of this work was done within the Desktop Management sub-committee, and for the implementation of ProFiSy (Project Fitting System) Expert System (for Major Road Project Selection). Other AI (Artificial Intelligence) system opportunities were also examined while in Planning & Control.

The Internet & X.

From development needs identified during the building of ProFiSy I was instrumental in proposing the RTA initial (circa 1992-93) connection to the internet, developing the business case, then implementing the service through MHSnet. My analysis work and standards writing for the Desktop Management sub-committee, highlighted the need for common graphic technology for use on the RTA various computing platforms. After examining the various competing solutions at the time I articulated the case for X/Motif technology that was then adopted by the RTA.

Customer Information System / Kiosks/ the Web.

Flowing out of the GUI work and my graphic design experience, I was included as a technical consultant on the Customer Information System (CIS) pilot project. For the interface design, and system evaluation trials of the RTA's first point of sale, customer kiosks project. The successful CIS pilot was followed by tendering for further units from an outside supplier. The CIS content & layout was eventual migrated as the functional template for the RTA's initial web-site.

Following the CIS development I was recruited to BSA primarily for my AI & MM (multi-media) expertise. This being incorporated in my drafting of the RFP (Request For Participation) for a new Driver Knowledge Test (DKT) system. Which was tendered-out, having since been successful implemented state-wide.


Was the NSW State Governments policy initiative for utilising the internet network and information kiosks to deliver whole of government services to remote / rural NSW at common access terminals, central located and easily accessible to the local communities. With the RTA's Freedom of Information Officer, I was involved in discussion developing this concept with the Premiers Department, Public Works Department and the Health Department

On-Line Manuals project

An investigation dealing with the strategic and conceptual problems involved in the directorate moving then maintain large information repositories concurrently in both paper and electronic forms. The intrinsically perceptional differences of media access and concurrence being a significant issue of the study. Automatic conversion of Word .doc files to html was found to be feasible though less than optimal as a presentation strategy.

Machine Readable Coding project

A concurrent investigation (to the On-line manuals) surveyed the various technology offering in the market at the time, and in research with short-term potential release. The strength and weakness of various contending solutions were then matched against the identified needs for such technology with-in the directorate. An EOI (Expression Of Interest) for "2D Barcodes on Registration & Licensing" with accompanying executive brief and draft business case was then prepared.

Technology for Safety in Long Hours & Distance Driving.

'Technology for Safety in Long Hours & Distance Driving' and 'Trucking Industry Long Trip Databases' reports, were the outputs of an investigation I under-took, commissioned by the director of DVPR. Of particular attention was concepts for Smart-card based logbooks, and internet / extranet information sharing. From the report I then became involved as an RTA technical adviser on the on-going National Roads Transport Commission's, Driver Specific Monitoring Device (DSMD) project. The DSMD project has now defined a set of standards and guidelines for the introduction of DSMD as defacto electronic logbooks.

Congestion Pricing demonstration on ANTTS infrastructure.

The most innovative project was the development of conceptual models for the "Using ANTTS as an Information Skeleton for Arterial Road Pricing". For the DVPR's Pricing Group, I projected managed Traffic Technology Branch's Feasibility Study of the various scenarios I had developed. Traffic Technology Branch finally built a demonstration systems operating between Centennial Plaza offices to Rosebery offices, that communicated with an appropriately equipped vehicle.

'Incentives for Transaction of Registration Renewals Remote from Motor Registries'

As a continuation of the CIS & Machine Readable Coding, I was asked to speculate on option for encouraging customers to transact business with the authority through alternative delivery mediums such as, kiosks, IVR, the web, post etc.

Personal experience out-side the RTA with exhibitions on the Web.

Concurrently with my work in the RTA, I have for a number of years continued in the production of paintings and sculptures. Mounting an exhibition of my works "To Hunt Data in Arcadia" at Urban Exile Gallery, Newtown between the 6 Dec. 1995 - 4 Jan. 1996 . This whole exhibition from my specifications was put up on the World Wide Web ( reference http://www.artoz.com/ ). I have since rebuilt part of this show on my GeoCities space, and put other works and papers on my homepage at http://www.pnc.com.au/~grayx3 .

VRML (Virtual Reality Markup Language) 3D-worlds at my company site http://www.auzgnosis.com .

Methodologies :-

Traditional Automatic Data Processing Methodologies :-

 The Australian Bureau of Statistics used a Standard Development Methodology derived from the Spectrum Methodology. It laid out specific Analysis & Design techniques, to be used during the project life-cycle. Most of my experience was with the final phases of User Acceptance Testing, Documentation, and on-going enhancements.

Knowledge Based Systems Methodologies :-

The Knowledge Base System Development Methodology developed by Expert Solutions Australia (ESA) in consultation with myself, is broader than a standard Automatic Data Processing (ADP) Methodology because it also deals with strategic and philosophical issues ;-
- The Appropriateness of the Technology.
- Philosophical nature of Knowledge - What is it?
- Physiological perspective - How does one Think about it?
- Techniques peculiar to KBS', Knowledge gathering & Codification procedures.

Familiarity with Quality Control Techniques. :-

 On most of the projects listed above, standard quality assurance techniques like, Code Testing Suits, Testing and Sign-off Procedures, Peer Reviews, Structured Walk-throughs, Formal Progress Reviews, have been conducted. The RTA is commendable in having an on-going commitment to formalized standards that provide clear directions on style and procedural issues for efficient maintainable of products.

Report-writing & Other Formal Writing Skills.

This is best illustrated by the reports, papers and documentation I have already written, these include:-

  1. Business Cases, Specification, Request For Participation, Contracts and other Business Systems Analysis documentation.
  2. Numerous status and strategic reports in my roll as the Expert Systems Officer.
  3. Authored, co-wrote and edited, Specification, Tenders, System Manuals, Programmers & User Manuals for the applications at both the RTA & ABS.

Copyright © W. Shawn Gray 1998
Last update: Saturday, 8-April-2000
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